Our Refund and Return Policy is crafted with your satisfaction in mind. We strive to provide you with a seamless and transparent experience, ensuring fairness and clarity in every transaction. Please take a moment to familiarize yourself with our policy to understand how we aim to address your concerns and make your shopping experience with us as smooth as possible. Your satisfaction is our priority, and we appreciate your trust in Adatronix.


30 days, subject to any manufacturing defects. All rejections must accompany technical reports from qualified engineers. Customers cannot return products sold under NC/NR unless they are not genuine and have issues beyond our control. Obsolete items may be returned within 15 days if they experience functional failure.

Specific return policies apply to parts sold to countries like Mainland China and Africa, determined based on the customer’s profile. We only process refunds when the product returned in its original condition, without any tampering, switching, or retaining spares or partial quantity of its contents, is approved under an RMA. Return costs are the responsibility of the buyer.


Welcome to! We value our customers and want to ensure that you have a seamless experience when using our services. This article will provide you with a detailed overview of our refund and return policy, outlining the criteria and steps involved in the process.

Eligibility for Refund

Before proceeding with a refund request, it’s important to understand if you are eligible. Refunds are typically granted in specific situations, such as:

  • Product defects or malfunctions
  • Incorrect or damaged items received
  • Cancellation of an order before shipment

Valid Reasons for Refund

To qualify for a refund, you must have a valid reason. These may include:

  • Receiving a product significantly different from what was described
  • Receiving a damaged or defective item
  • Cancellation of a service within the stipulated time frame
  • Please refer to our Privacy Policy for information regarding the handling of personal data.
  • Please carefully review our refund and return policy.

Initiating a Refund Request

Follow these steps to initiate a refund request:

Step 1: Logging into Your Account

Begin by logging into your account using your registered credentials.

Step 2: Navigating to the Orders Section

Once logged in, navigate to the ‘Orders’ section within your account dashboard.

Step 3: Selecting the Order for Refund

Locate the specific order for which you wish to request a refund.

Step 4: Providing the Necessary Information

Fill out the refund request form, providing detailed information about the reason for the refund and any supporting documents or images if required.

Refund Processing Time

Our team will review refund requests upon submission. Refunds process within [5-7 business days], aiming for [4-5 business days] for errors or double debits.

Exclusions From Refund

It’s important to note that there are certain exclusions from our refund policy. These may include:

  • Change of mind or personal preference
  • Damage due to improper use or handling of the product
  • Products with missing or tampered packaging
  • Please read our refund and return policy thoroughly and carefully.

Contacting Customer Support

If you have any questions or need further assistance regarding our refund policy, please feel free to reach out to our dedicated customer support team. We’re here to help!


At, we aim to provide the best possible experience for our customers. We design our refund and return policy to ensure fairness and transparency in all transactions. We appreciate your trust in us and look forward to serving you in the future.